Our Policy

We will charge an additional fee for failure to disclose matting, fleas, ticks, aggressive behavior and other grooming concerns due to change in time required to service/handle these issues

Please be aware that pets with severe matting are in a health crisis– matting promotes heat exhaustion, sores, bacteria and pain. Pets that have severe matting WILL be shaved for their health. Once mats are removed pets may have sores and scabs. This liability falls on the parents and we may advise you to seek medical attention.

Pets that are Extremely aggressive will NOT be groomed. We encourage any owners with extremely aggressive pets to seek grooming through a veterinarians office. This pet personality may need anesthesia for their safety and that of the groomer. If you are AWARE that your pet may have a temperament issue and FAIL to notify us you can and will be liable for ALL medical fees and Out of Work compensation if our groomer is injured.

Mobile Clients who forget their appointment, don’t provide gate access or change your appointment  will be charged $30 per pet.

Should you discover something wrong with your pet please let us know immediately so that we may help with the situation. 407-702-7700

If you should be dissatisfied with our services please give us the opportunity to make you happy. We will strive to exceed your expectations.

 

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